Refund & Cancellation Policy

Last updated: February 2026

At GoBir, we strive to ensure a seamless experience. This policy outlines the terms under which cancellations and refunds are processed for food delivery and event tickets.

1. Food Delivery Orders

Cancellations

• Before Acceptance: You may cancel your order for a full refund at any time before it is accepted by the merchant/chef.
• After Acceptance: Once the merchant has accepted the order and started preparation, cancellations are generally not permitted. If a cancellation is processed at this stage, a cancellation fee up to the full order value may apply.

Refunds

Refunds for food orders may be granted in the following cases:

• Missing or Incorrect Items: If you receive an order with missing or incorrect items, please contact support within 2 hours of delivery.
• Quality Issues: Proof of quality issues (e.g., photos) may be required.
• Delivery Failure: If the order is not delivered within a reasonable time frame due to platform or driver error, a full refund will be issued.

2. Event Tickets

Cancellations

• Host Cancellation: If an event is cancelled by the organizer, you will receive a 100% refund of the ticket price.
• User Cancellation: Tickets are generally refundable up to 24 hours before the event start time, subject to the specific organizer's policy. Some events may be non-refundable; this will be clearly stated on the event page.

Refund Processing

Approved refunds for events will be processed within 5-7 business days to the original payment method.

3. Community Feed

The Community Feed is a free, non-transactional feature that allows users to post updates, like, and comment on community happenings. As no payments are involved, refund and cancellation policies do not apply to this feature.

4. How to Request a Refund

To request a refund or cancellation:

1. Go to the "Orders" or "Tickets" section in the GoBir app.
2. Select the relevant transaction and tap "Help" or "Cancel".
3. Alternatively, email Sharad Bisht at gobirhelp@gmail.com with your Order ID and reason for the request.