Privacy Policy

Last updated: February 2026

1. Introduction

GoBir ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our mobile application and website.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

• Personal Identification Information: Name, email address, phone number, and delivery address.
• Payment Information: Transaction history and payment method details (processed securely by our payment partners).
• Usage Data: Information on how you use the app, your location data (if granted), and device information.

3. How We Use Your Information

We use the collected information for specific purposes, including:

• To provide and maintain our Service (processing orders, managing accounts).
• To notify you about changes to our Service.
• To provide customer support.
• To detect, prevent, and address technical issues and fraud.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (e.g., payment processing, map services).
• Merchants and Drivers: To fulfill your orders and deliveries.
• Legal Requirements: If required by law or in response to valid requests by public authorities.

5. Data Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. All payment transactions are encrypted using SSL technology.

6. Your Data Rights & Account Deletion

You have the right to access, update, or delete the information we have on you. If you wish to delete your GoBir account and all associated data:

• In-App: Go to your Profile > Edit Profile > Delete Account.
• Via Email: Contact us at gobirhelp@gmail.com with your registered phone number/email and a request to delete your account. We will process your deletion within 14 days.

Upon deletion, all personal data, order history, and community posts associated with your account will be permanently erased from our active databases.

7. Contact Us

If you have any questions about this Privacy Policy, please contact Sharad Bisht at gobirhelp@gmail.com.